Returns & Exchanges
At Beyond Nine, we want you to feel confident and comfortable in your pieces, which is why we offer a 28-day return window for all unworn items in their original condition. We aim to make the process as simple as possible so you can find your perfect fit without any stress.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully fold your items and place them back in their original packaging, ensuring all tags remain attached and the garment is in its original state.
Label and Post
Generate your prepaid shipping label via the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our warehouse team receives and inspects your return, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing